Automating fault management to reduce customer downtime

Leading African operator choses Nova Context

A leading African operator’s fault management team and change management office needed help reducing the impact on customer downtime associated with their alarm management and change request processes.

This company selected EXFO’s Nova Context (formerly EXFO Ontology’s) service impact analysis (SIA) and change impact and planning (CIAP) modules to automate the detection of conflicting change requests and their impact on one another.

The Nova Context deployment was completed on time, across four sprints. As a result, the following benefits were realized:

Immediate notification if outage is caused by a change request
Reduction in unplanned customer outages
Reduction in operational costs associated with the maintenance of multiple operational service desk systems

How to efficiently identify and mitigate external PIM: a webinar featuring ConcealFab, Kaelus and EXFO

Overcoming testing challenges in the Fibre Channel ecosystem

Unleashing the power of 64G Fibre Channel

Fast, effective, ambitious

EXFO equipment helps provide the best network in the Kassel region in Germany

CSP offers premium network services backed by topology-aware transport assurance

Automating fault management to reduce customer downtime

Leading African operator choses Nova Context

Téléchargez l'étude de cas complète

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How to efficiently identify and mitigate external PIM: a webinar featuring ConcealFab, Kaelus and EXFO

Overcoming testing challenges in the Fibre Channel ecosystem

Unleashing the power of 64G Fibre Channel

Fast, effective, ambitious

EXFO equipment helps provide the best network in the Kassel region in Germany

CSP offers premium network services backed by topology-aware transport assurance

Automating fault management to reduce customer downtime

Leading African operator choses Nova Context

Téléchargez l'étude de cas complète

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