To manage 5G standalone service quality and customer experience, service assurance must be dynamic, cloud-native and orchestrated. Today’s big data delays and siloed systems will not cut it with critical 5G services. Monetizing 5G standalone requires on-demand services, enterprise SLAs and innovative experiences to be monitored in a new way.
To deliver the perfect connected experience 5G customers expect, mobile operators need service assurance that provides precise, split-second insight. This insight is needed to orchestrate and manage dynamic 5G services with end-to-end control.
80% of network traffic will be invisible to traditional service assurance by 2025. As machines using networks will soon outnumber people, and 5G services require Gbit/s to the handset, managing this will be difficult without full visibility.
Customer expectations are more demanding to manage, complicated by 5G standalone and network virtualization that must be managed side-by-side with 4G. MNOs must be able to provision services at scale and instantly adapt network capacity.
Customers are most impacted by degradations—such as slow applications and video buffering—yet most of these issues go unnoticed because existing systems cannot detect them.
Collecting and analyzing all available network data is expensive and slow. Big data lakes are no longer fit-for-purpose: 5G standalone requires real-time fast analytics and automated orchestrated assurance.
With the right data, at the right time, in context, MNOs can detect, diagnose and resolve—or predict and prevent—customer-impacting events that occur in 5G standalone networks and services.
Adapt services to dynamic conditions
Automate problem resolution at scale
Gain end-to-end user experience visibility
An open, flexible and efficient way to monitor KPIs for any service, customer or device. AI-driven analytics reveal the small data that matters in the moment to automatically deliver service quality and customer experience.
Rapidly detects and predicts performance issues
Diagnoses root causes and recommends fixes
Automates service assurance and customer experience